Refund & Cancellation Policy

1. Overview & Scope

This Refund and Cancellation Policy applies to all purchases, subscription packages, AI credit allocations, and educational programs offered by Celoris Designs LLP through its website (celorisdesigns.com) and associated mobile applications. We believe in complete transparency, fair business practices, and full compliance with Indian consumer protection standards, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By subscribing to any paid plan or enrolling in a certified program on Celoris, you acknowledge and agree to the terms outlined in this policy.

2. Subscription Cancellation Policy

You have complete autonomy over your subscriptions. Celoris never locks users into long-term mandatory contracts without their consent:

• Cancel Anytime: You can cancel your monthly or annual subscription renewal at any time directly through your Account Settings or by sending an email to support@celorisdesigns.com.
• Retention of Benefits: Upon cancellation, your subscription will not renew for the subsequent billing cycle. However, you will retain full access to your plan features, studio tools, and remaining AI generation credits until the conclusion of your current paid billing period.
• Zero Cancellation Fee: There are no cancellation penalties, administrative fees, or exit charges.
• Auto-Debit Halts: For recurring mandates (UPI Autopay, e-mandates, or card auto-debits), cancelling on Celoris immediately cancels future recurring debit instructions.

3. Refund Policy for AI Subscriptions & Credits

Our creative studio offers access to advanced machine-learning models and high-performance cloud GPUs (including Nano Banana, Seedance, Kling, and PolyVault). Generating AI assets incurs direct real-time compute costs. Therefore, the following refund rules apply:

4. Failed Generations & System Outages

We stand behind the reliability of our creative infrastructure:

• Automatic Credit Re-credit: If an AI model generation fails due to a server error, GPU crash, network timeout, or platform glitch, your consumed credits are automatically restored to your wallet immediately.
• Manual Investigation: If credits were deducted for an incomplete or corrupted render that failed to download, notify support@celorisdesigns.com with your generation job ID or timestamp. Our team will manually replenish your credits or issue a replacement allotment within 24 hours.

5. Celoris Academy Courses & Live Batches

Celoris provides both free learning tiers for students and specialized offline/hybrid masterclasses in Delhi NCR (Noida/Delhi):

• Free Student Tier: Courses and learning pathways accessed under our verified student tier are 100% free of tuition charges and carry no financial commitments or cancellation obligations.
• Cancellations 48+ Hours Before First Batch Session: If you have enrolled in a paid certified masterclass or private workshop and wish to cancel at least 48 hours before the inaugural session, you are entitled to a 100% full refund.
• Cancellations After Batch Commencement: Once the live batch has started, refund requests are not eligible if you have attended more than 25% of the curriculum. However, you may request a free transfer of your seat to an upcoming future batch within 90 days.

6. Duplicate or Erroneous Transactions

If you were charged twice for a single plan due to a network lag, multiple UPI clicks, or payment gateway timeout:

• 100% Instant Reversal: The duplicate amount will be refunded in full without any administrative deduction.
• Verification: Simply share your 12-digit UPI UTR number or bank transaction reference with our support team, and our accounts department will process the reversal immediately.

7. Refund Method & Processing Timelines

Approved refunds are executed in strict accordance with Reserve Bank of India (RBI) and National Payments Corporation of India (NPCI) directives:

• Original Payment Source: Refunds are always routed back to the original source instrument (e.g. direct bank reversal to your UPI VPA, debit card, or net banking account). For security reasons, refunds cannot be paid out in cash or to third-party accounts.
• Processing Window: Once approved by our team, refunds are dispatched from our ICICI Bank merchant account within 24 to 48 business hours. Depending on your bank's clearing cycle, the funds typically reflect in your account within 5 to 7 working days.
• Zero Deduction on Legitimate Claims: No cancellation surcharge is levied on approved zero-usage or duplicate payment refunds.

8. Chargebacks & Friendly Dispute Resolution

We are committed to resolving every customer issue amicably and swiftly. If you have any billing question or concern, we strongly encourage you to contact us first via WhatsApp (+91 9084718101) or email (support@celorisdesigns.com). Filing an unrecognized bank chargeback without contacting our support team may temporarily freeze account access while the financial institution reviews the case.

9. How to Request a Cancellation or Refund

Submitting a refund or cancellation request is quick and simple. Please reach out with the following details:

• Your registered Celoris account email address
• Name of the plan or course purchased (e.g. Pro Plan, Basic Plan, Masterclass)
• Date of transaction and amount paid (in INR ₹)
• 12-digit UPI Reference / UTR Number or payment receipt screenshot
• Reason for the refund request

Send these details to support@celorisdesigns.com with the subject line 'Refund Request — [Your Name]'. You will receive an official ticket acknowledgement within 24 hours.

10. Nodal Grievance Officer & Statutory Compliance

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Grievance Officer for Celoris Designs LLP are provided below:

• Entity Name: M/S. CELORIS DESIGNS LLP
• LLP Identification Number (LLPIN): AAP-3965
• GSTIN: 09AAOFC5435B1ZJ
• Grievance Officer: Dheeraj Kushwaha (Designated Partner)
• Email: support@celorisdesigns.com / legal@celorisdesigns.com
• WhatsApp & Phone Support: +91 9084718101
• Official Address: Celoris Designs LLP, Sector 62 / Greater Noida West, Uttar Pradesh 201301, India

The Grievance Officer shall acknowledge any complaint within 48 hours and resolve consumer grievances within 15 business days from the date of receipt.